Discover the basics to set up an AI Assistant to answer your chats.
An AI chatbot is a step beyond the classic keyword-based bots you may already know. Instead of relying on fixed triggers, it understands natural language, interprets context, and responds in a way that feels more human. With BotCommerce, you can power your chatbot using OpenAI or DeepSeek, letting it handle conversations across WhatsApp, Facebook, Instagram, Telegram, and your website. You’re not just setting up replies—you’re shaping an assistant that can speak in your own tone, follow your brand’s style, and deliver a smooth, consistent experience to every customer.